|
Alert Cleaning
Services, Inc. Values your home and appreciates your business.
For both the protection of our clients and our company please
read the following Policies and Terms.
Alert Cleaning Services, Inc. is a professional house cleaning
service that is fully insured with 1,000,000 in general
liability insurance for your protection.
All cleaning supplies and equipment are furnished by
Alert Cleaning Services, Inc.
Our normal working hours are Monday thru Friday. Saturday
appointments are available for one time thorough cleanings,
move-in/out cleanings and holiday cleanings.
Payment for Services:
Payment for cleaning services is due in full at time of service.
Alert cleaning Services Inc. Gladly accepts payment in the
following forms:
-
Cash
-
Personal Check (Please make checks payable to (Alert
Cleaning Services, Inc.)
-
Credit Cards (credit card payments are processed through
PayPal)
-
If you are making payment by credit card, payment must be
made by 7:00 A.M. the day of cleaning.
Please Note* If we arrive to clean and there is no
payment, we will contact you immediately for a credit card. If
you are not available or do not wish to use a credit
card, we will have to reschedule your appointment.
Cancellations
If you need to cancel or reschedule your cleaning service,
please provide at least 24 hours’ notice for all cancelled
appointments. Once we take a reservation, we hold that time slot
open for you and turn away other potential customers in order to
ensure your timeframe.
Refunds
Since cleaning is a very personalized and subjective service, we
cannot offer refunds to customers. However, we want you to be
100% satisfied, that is why we offer a 24 hour guarantee. If you
are dissatisfied with your cleaning service for any reason,
please contact us within 24 hours of your cleaning and we will
return to re-clean the area/areas you are dissatisfied with at
no additional cost to you.
Illness
If you or anyone in your family gets a contagious illness,
please be considerate of us and call to reschedule your cleaning
after the illness is gone.
Privacy Policy
We do not share the information gathered through this web site
or any personal information with any other 3rd party.
Extra Services
If you require extra services or additional cleaning on your
scheduled cleaning day, please contact us 48 hours in advance so
we may allow the extra time needed at your home and we can give
you a quote for the additional services.
Tipping
Alert Cleaning Staff never requires tipping, but it is a
powerful way to say thank you to your service provider. Remember
your appreciation need not be monetary. A personal note from you
expressing your appreciation for their service can mean a great
deal.
|
